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  • Our full terms and conditions of goods in transit are covered under the RHA rules detailed here:
  • We do not carry Hazardous goods or chemicals, for a full breakdown visit our ‘how we work page’
  • Palletline reserve the right to hold the goods pending additional payment in the event of goods being incorrectly declared is operated by Jack Richards and Son LTD ( who as a member of Palletline UK use a collaborative group of independent hauliers across the UK. From collection until delivery pallets will be handled a minimum of six times, therefore it is important that the goods are packaged in accordance with our pallet specifications detailed here INSERT LINK FOR HOW WE WORK. Any charges received as a result of freight being incorrectly declared will be passed back to you and could potentially void your insurance cover.

When the goods are being delivered the person signing for them should examine them for damage or shortages. If there is an issue you should be advised to do the following:

  • Refuse the delivery; the driver has an electronic PDA
  • Make sure you signed refused or complete the notes section CLAUSED.
  • Get him to take photos with his device and contact his depot.
  • Do not let the driver insist they are in a hurry.
  • Once you sign ‘Clean delivery’ it may be difficult to resolve an issue

If the pallet is short of product, ask the driver to mark it on his PDA PART DELIVERY. Get him then follow the same guidelines as above.

If you need to make any changes to your consignment please contact us as soon as possible at or call us on 01328 852702

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